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Sales Support Representative

  • £25,000 - £28,000
  • Permanent
  • Surrey
  • Ref: BH-8958-5
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Job Title: Sales/Supply Service Representative (SSR)
Location: Surrey
Hours: Full-time, 37.5 hours/week (Monday–Friday)
Salary: £25,000 – £28,000
 
A global chemicals manufacturer is looking for a sales support representative to join their team, this company partners with leading suppliers and manufacturers to deliver high-value solutions across various industries. With a strong international presence and a focus on sustainability and innovation, the company supports thousands of customers through efficient supply chain operations, technical expertise, and customer service excellence.
 
Role Overview
The Supply Service Representative plays a central role in supporting either the sales function (customer-facing) or the purchasing function (supplier-facing), ensuring smooth day-to-day operations. This role involves handling order processing, managing communications, and resolving issues promptly, while maintaining accurate system records and building strong relationships with stakeholders.

Key Responsibilities

  • Raise purchase orders based on stock levels and customer requirements
  • Liaise with suppliers, third-party warehouses, and hauliers
  • Monitor and maintain appropriate stock levels in line with policy
  • Resolve issues such as pricing errors, damaged goods, or late deliveries
  • Maintain accurate purchasing records within the ERP system
  • Communicate clearly with internal and external stakeholders
  • Contribute to process improvements and operational efficiency
  • Support cross-functional teams when needed

Requirements

  • Excellent verbal and written communication skills
  • Strong problem-solving skills with a proactive mindset
  • High level of accuracy and attention to detail
  • Comfortable working with numbers (pricing, quantities, percentages)
  • Proficient in Microsoft Office, particularly Word and Excel
  • Willingness to learn internal systems (e.g., ERP, CRM tools)
  • Previous experience in customer service, order processing, or administration

Benefits

  • 25-days holiday + bank holidays
  • 4 days in-office, 1 day at home
  • Pension Scheme
  • Cycle to Work Scheme

 

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