Operations Executive

My client, a fast paced and dynamic consumer insights brand, is looking for an operations executive to fulfil a 12 month fixed term contract. Offering hybrid working on a 2-in:3-out basis, this role will primarily entail working with B2B clients, the successful candidate handling the company’s network of printers, supply of consumables, and providing customer support.
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About You:
The ideal candidate will be a self-starter that can think in a pro-active manner and anticipate problems before they arise. Additionally the ability to work independently and confidently without supervision will be essential to succeed in this role.
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Your Responsibilities :

• Taking ownership of daily operations, ensuring that a seamless customer experience is delivered to the company’s B2B clients
• Acting as the main point of contact and reviewing processes with third-party providers, ensuring that all requirements and standards are being adhered to in the provision of company services.
• Managing the supply and logistical network involved in providing hardware and consumables to company clients.
• Assisting with software installation and procuring needed supplies to ensure that customer supplies remain fully stocked.
• Aiding in process and performance improvement through the creation of data reports and the creation of action plans to drive service improvement and anticipate future requirements.
• Producing content and processing documentation that promote best practice amongst company employees and clients.

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What we Require of you:

• 12 months experience in an operations / operations help desk role.
• A customer focused mentality with an enthusiastic approach to the role.
• Excellent interpersonal skills and the ability to communicate confidently.
• The ability to take initiative and work independently without supervision.
• Able to organize, prioritize and multitask efficiently.
• Attention to detail.

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If this sounds like you, then best apply as this might be the role for you!
*Salary: Up to £28,000 (Dependent on experience)*