Job Title: Logistics Coordinator
Reporting to: Operations Manager
Company Overview
We are a dynamic organisation specialising in end-to-end supply chain management, offering door-to-door sea freight services, forwarding, warehousing, and distribution. Our team partners closely with clients to manage and optimise every step of the distribution chain, delivering tailored logistics solutions that support their unique operational needs. We’re a values-driven business that believes in teamwork, empowerment, and the ongoing development of our people.
Key Purpose
The Shipping & Logistics Coordinator ensures a smooth and efficient end-to-end supply chain process, meeting On Time In Full (OTIF) and other service KPIs. This role involves day-to-day operational oversight of third-party logistics (3PL) and international service providers, while maintaining clear and proactive communication with both customers and internal teams. Performance tracking and continuous improvement are key responsibilities, supported through daily engagement and structured review meetings.
Key Responsibilities
Customer Service & Support
- Manage the full order process, from booking to delivery, on the ERP system.
- Build strong relationships with customers, delivering excellent service and managing expectations.
- Communicate effectively via phone and email, addressing queries and resolving issues quickly.
- Attend customer meetings, contribute to service reviews, and identify opportunities for improvement.
- Analyse and identify efficiencies, such as back-haul opportunities and streamlined processes.
3PL Control
- Oversee UK secondary distribution with 3PL partners, optimising costs while maintaining service levels.
- Liaise with operations team to resolve incidents promptly.
- Maintain strong relationships with key contacts within 3PL providers.
- Monitor and minimise out-of-scope activities and charges.
- Track quality issues, log incidents, and ensure proof of delivery (POD) compliance.
- Act as the main contact for transport queries and cost discrepancies.
International Logistics
- Coordinate the international movement of goods, ensuring timely and complete deliveries.
- Maintain relationships with shipping lines, hauliers, and customs brokers.
- Monitor in-transit orders using logistics planning tools.
- Ensure documentation, including Bills of Lading and PODs, are received and processed.
- Seek continuous improvement opportunities in international freight management.
Candidate Profile
Skills & Behaviors
- Customer Focus: Understands client needs and delivers high standards of service.
- Accountability: A self-starter with a reliable, consistent, and structured approach.
- Continuous Improvement: Proactively identifies opportunities to streamline processes.
- Communication: Clear, concise communicator in both verbal and written formats.
- Relationship Building: Strong interpersonal skills and emotional intelligence.
- Problem Solving: Commercially aware with analytical ability to drive resolutions.
- Resilience: Able to thrive under pressure and adapt to changing priorities.
- Teamwork: Collaborative and flexible, working across teams to meet shared goals.
Knowledge & Experience
- Strong communication and stakeholder management skills.
- Experience in a process-driven, high-volume operational environment.
- ERP systems knowledge and intermediate Excel skills.
- Exceptional attention to detail and organisational ability.
- Background in FMCG or UK/international supply chain logistics is advantageous.