Head of Retail Ops

  • £70,000 - £75,000
  • Permanent
  • London
  • Ref: BH-7777

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Our client, a thriving retail brand, is in search of a Head of Retail Operations to join their dynamic team! The primary function of this role is the lead our clients multi-site retail operation enhancing in-store performance and elevating customer service across their expanding retail estate


Key Responsibilities include:

  • Enhance the efficiency of the in-store teams.
  • Full P&L ownership of all store sites.
  • Analyze customer foot traffic to ensure appropriate staffing levels, including staff planning.
  • Collaborate closely with Store Management to ensure successful roll outs of short and long term projects.
  • Evaluate the productivity of team members.
  • Assess the size and structure of the team.
  • Optimize product placement and store layout.
  • Streamline storage areas in-store and in the back office (organization, equipment, signage).
  • Foster collaboration with various internal stakeholders to maximize store performance.
  • Train and empower teams to effectively use these tools, enhancing their proficiency
  • Ensure that store policies are constantly updated and adhered to.



  • A minimum of 3 years of experience within a senior/head of retail operations management role.
  • Demonstrated strong leadership and communication skills.
  • Experience within the food industry a must.
  • Experience in opening up new store sites and managing store construction and maintenance would be ideal.


We’re looking for a real inspirational leader with strong commercial acumen and a real sense of best in class retail experience. As an experienced leader you will drive retail performance and take our team to the next level in terms of in-store execution. An exceptional opportunity awaits a bright, driven retailer with a passion for growth!

This job is no longer available. Head over to JOBS to browse our current opportunities!