Head of Retail Ops

Our client, a thriving retail brand, is in search of a Head of Retail Operations to join their dynamic team! The primary function of this role is the lead our clients multi-site retail operation enhancing in-store performance and elevating customer service across their expanding retail estate

 

Key Responsibilities include:

• Enhance the efficiency of the in-store teams.
• Full P&L ownership of all store sites.
• Analyze customer foot traffic to ensure appropriate staffing levels, including staff planning.
• Collaborate closely with Store Management to ensure successful roll outs of short and long term projects.
• Evaluate the productivity of team members.
• Assess the size and structure of the team.
• Optimize product placement and store layout.
• Streamline storage areas in-store and in the back office (organization, equipment, signage).
• Foster collaboration with various internal stakeholders to maximize store performance.
• Train and empower teams to effectively use these tools, enhancing their proficiency
• Ensure that store policies are constantly updated and adhered to.

 

Requirements:

• A minimum of 3 years of experience within a senior/head of retail operations management role.
• Demonstrated strong leadership and communication skills.
• Experience within the food industry a must.
• Experience in opening up new store sites and managing store construction and maintenance would be ideal.

 

We’re looking for a real inspirational leader with strong commercial acumen and a real sense of best in class retail experience. As an experienced leader you will drive retail performance and take our team to the next level in terms of in-store execution. An exceptional opportunity awaits a bright, driven retailer with a passion for growth!