Head of Customer Service

  • £65,000 - £80,000
  • Permanent
  • Kent
  • Ref: BH-8376-1

An excellent opportunity has arisen for a Head of Customer Service to join a rapidly growing Consumer Goods business.

They are a group who have continued to grow YoY across multiple channels from Retail, Ecommerce and the trade.

This hire is an important one for the business and is a new milestone in their growth strategy.

The Role

  • Leading a Customer Service team (10+) to deliver exceptional customer service to B2C and B2B customers.
  • Happy to be hands on in day to day responsibilities and happy to be the go to person when a problem is escalated.
  • Strategic input for CS functions and reporting back to Exec level of the group.
  • finding innovative ways to increase CS for the business through tech and other modern techniques.
  • Bridge gap between all of the teams including warehouse, logistics and sales to ensure CS levels are high and consistent throughout.

The Person

  • Strong Customer Service experience within a high-growth or large consumer goods business.
  • Food or Beverage experience is highly desirable.
  • Ecommerce experience is also highly desirable.
  • Has experience of using tech and automations.
  • Strong leadership experience, comfortable at managing large teams.
  • PERSONALITY – it’s a customer service role so your personality and smile needs to be infectious both externally and internally.

Please ensure you have full right to work in the UK before applying – the company does not offer sponsorship.