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Fleet Support Executive

  • £19,000 - £21,000
  • Permanent
  • Solihull
  • Ref: AD-5-1

Salary:
£19,000 + Benefits

About us:
Karshare is the UK’s first car sharing platform aimed solely at serving communities within their neighbourhoods. Using smart keyless technology and a contactless process, we connect renters with car owners, giving those with cars the opportunity to earn extra income while providing quick and easy car rental to those who need it.
Having just closed our pre-series A funding round, Karshare is now in a fast growth phase with plans to launch in six more UK cities in the next 12 months. The Customer Service Agent will play a key role in supporting our growing community, helping them through their onboarding process and being on-hand to support live rentals.
Through car sharing, we are creating a more sustainable, shared future, where having a car can be seen as a choice, not a necessity. Join us!

Purpose:
To ensure Karshare offers the very best experience to the car sharing community in Birmingham / Coventry.

Key responsibilities:

  • Have a genuine enthusiasm for what we’re doing and a desire to grow the Karshare community in Birmingham / Coventry.
  • Ensure excellent relationships are maintained with the partners Karshare works with to deliver community car sharing in Birmingham / Coventry.
  • Be the face of Karshare operations in Birmingham / Coventry.
  • Through your actions create an environment whereby customers are proud to be part of the Karshare community.
  • An understanding of vehicle roadworthiness, vehicle maintenance and upkeep.
  • Comfortable working with technology / digital tools.
  • A car owner or driver yourself, you get what car sharing is about and plan to car share yourself, either as an owner or renter.

Tasks:

  • Support customers through the eligibility and onboarding process.
  • Undertake system testing in support of the deployment of app features / benefits.
  • Inspire customers to be part of a community offering the very best sharing experience.
  • Listen at all times to what customers are saying and feedback to the business so that the Karshare service can be continually improved.

Qualifications:

  • Bachelors degree in Business or a related field would be advantageous but not essential.
  • Full clean driving licence.
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