eCommerce Customer Service Coordinator – Dutch speaking
Job description
The role
Provide a high level of Customer Service to all eCommerce customers by using a wide variety of channels to resolve their enquiries as well as increasing the customer base by driving sales conversions. The aim is nothing less than to deliver first class customer service, to match the world class products that our client manufacture and sells around the globe.
Main duties
- Work closely with eComm customers globally to understand issues and provide suitable solutions
- Experience with customer order management is very useful
- Drive conversions through engagement of customers, suggestive selling, and sharing product knowledge
- Proactively reach customers to ensure that the customer journey is successfully completed
- Organise, process and report on eCommerce returns
- Provide support to customers via telephone, email, live chat, and video chat
- Assist with the operation of the ecommerce platform by reporting on issues faced by customers
- Attend weekly departmental meetings and factory training sessions when required
- Work with other departments to ensure consistent customer service levels across the company
- Represent the company at industry shows and external events as and where necessary
- Provide weekly and monthly eCommerce reports to the team supervisor
- Provide updates to team on weekly meetings or when required
Job requirements
Skills and Experience
- Experience in a similar role within an eCommerce business
- Able to analyse data and create relevant reports when required
- Familiar with a customer service platform such as Zendesk, Shopify, Magento etc
- Strong written and verbal communication; in both English and Dutch
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