E-Commerce Customer Service Coordinator - Dutch speaking

eCommerce Customer Service Coordinator – Dutch speaking

Job description

The role

My client is a Global SME FMCG company based in West London who have an exciting opportunity for a eCommerce Customer Service Coordinator to join their team. This individual role is to assist customers’ needs, develop and continue to maintain excellent relationships with the company’s suppliers and distributors.

The key purpose of the Customer Service Coordinator is to offer professional assistance to all of their clients. This role requires expectational communication skills to ensure that the communication with not only the customers but other teams within the business remain effective. In addition, The Customer Service Coordinator must be able to speak fluent Dutch as the role requires them to ensure timely liaison with European customers, suppliers and distributors.

Main duties

• Work closely with eComm customers globally to understand issues and provide suitable solutions
• Experience with customer order management is very useful
• Organise, process and report on eCommerce returns
• Provide support to customers via telephone, email, live chat, and video chat
• Assist with the operation of the ecommerce platform by reporting on issues faced by customers
• Work with other departments to ensure consistent customer service levels across the company
• Correspond with other departments to guarantee excellent customer service is being provided.
• Support and maintain the operation of the ecommerce platform

The Person:

• Must be able to speak and write English & Dutch
• Team player who will want to help improve the department and company.
• Experience within a customer service role.
• Strong experience skills in Excel and general IT.
• Strong communication skills; both written and verbal.
• Attention to detail and organised individual.