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Customer Supply Lead

  • £50,000 - £55,000 + bonus and benefits
  • Permanent
  • London
  • Ref: BH-8966
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Customer Supply Lead
Location: Central London

As a Customer Supply Lead, you’ll play a critical role in maintaining and enhancing customer/key retailer satisfaction by managing supply chain relationships, driving performance, and leading process improvements.

Key Responsibilities
Customer Relationship Management

  • Deliver outstanding service across all supply functions.
  • Support customer supply chain goals and foster collaboration.
  • Maintain regular, transparent communication with customers.
  • Lead regular performance reviews with customers.
  • Drive cost-efficiency and operational improvements.
  • Collaborate with commercial teams on forecasting.
  • Identify risks, trends, and opportunities to enhance performance.
  • Align customer demand forecasts with internal insights.
  • Support range changes, innovation, and promotional planning.

What We’re Looking For
We need someone who can hit the ground running with:

  • Experience in FMCG supply chain, customer management, demand/supply planning, or a customer-facing role.
  • A collaborative mindset to build relationships across teams.
  • Analytical skills with the ability to present and negotiate effectively.
  • Confidence to challenge the status quo and find creative solutions.
  • Adaptability in a fast-paced, ever-changing environment.
  • Strong Excel skills; SAP is a plus.

This is a hybrid role where you will be expected to be in the office 2 times a week in Central London.

The salary bracket for this role is £50,000 – £55,000 + bonus and excellent benefits.

Unfortunately sponsorship is not available for this role.

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