Customer Success Manager

Our Client

Our client is an internationally recognised marketing and advertising platform that operates within the realm of finance. They partner with top financial institutions in the US and UK to provide rewards to their customers in an array of different ways. They’re looking for an experienced Customer Success Manager to join their team and play a vital role in the companies development!

The Opportunity

This role will be responsible for managing the overall client relationship from end to end, including developing campaign strategies and execution, driving account retention and growth and ensuring superior client service. The role spans the full lifecycle of our advertiser relationships, programme and campaign strategy, forecasting, implementation, management, analytics, and reporting, whilst also working cross functionally with internal teams.

Responsibilities

• Retain and grow client relationships for 10-20 clients ensuring business needs are met.
• Manage commercials for your book of business, including revenue forecasts, budget consumption and invoicing for your assigned book of business.
• Design, optimise and upsell campaigns; including campaign structure, long term strategy and identify opportunities to upsell campaigns through use of internal and bespoke insight solutions.
• Scope, understand, deliver and report confidently on campaign performance against advertiser KPIs and success metrics.
• Use CDLX insight tools to proactively spot additional revenue opportunities and collaborate with sales to deliver strategic proposals.

Requirements

• Digital advertising and Account Management – demonstrable experience managing several strategic accounts within either marketing, digital media or advertising agencies.
• Managing several strategic client accounts, and have a proven track record of generating growth through revenue
• Commercial management of client accounts such as fee conversations and managing client budgets
• Thriving under pressure in a fast-paced environment, prioritising and focusing on the most important work
• Distilling complex data to produce simple and compelling proposals that are easy to digest by others.

If this role sounds of interest – reach out directly at aidan@vertical-advantage.com 🙂