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Customer Service Supervisor

  • £35,000 - £40,000 + Benefits
  • Permanent
  • London
  • Ref: BH-3474-6

About them:
They are an international FMCG business based in North London and are currently looking for a Customer Service Supervisor. With an international customer base, this company has exceptional customer service and are looking for someone who can help them grow.

They have a very fast-paced and dynamic culture, with opportunities to develop and grow.
 
About you:
As a Customer Service Supervisor, you will be responsible for ensuring that orders are processed correctly and in a timely manner. It is also important to make sure that the team of executive’s are delivering a high level of customer service to all the customers.

Most importantly you must be able to build strong relationships with the clients through visits and constant communication.
 
Your responsibilities:

  • Working closely with the team to ensure that performance objectives and development targets are being met
  • Constantly driving improvements within the business, by finding cost effective solutions and systems to ensure that the customer service department is running in the most cost-effective manner
  • Creating reports regarding customer satisfaction KPIs set for the team
  • Working closely with different departments to ensure that any escalated issues are resolved and then finding new solutions to minimise this risk again

 
Experience required:

  • Managing a team of customer service coordinators within the UK and Europe. Previous management experience within a customer service/supply chain – within an FMCG background is essential.
  • Experience with order processing is essential
  • Strong IT skills include Microsoft Office and ERP systems
  • The ability to motivate, delegate and lead a team.
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