Customer Service Supervisor

A great opportunity has arisen for a Customer Service Supervisor to join an International Food business in Kent. It’s a great role for someone who has worked in CS / Inventory and wants to step up into leadership, or a strong supervisor / manager that wants to join an established business.

This unique operational and supervisory role is a newly created role due to restructure of the business.
 
The Role

You’ll be responsible for day to day operation of Customer Service and inventory management, as well as supervising/managing 2x customer service executives.

Responsibilities include:

• Ensuring accurate stock levels across all SKUs.
• Resolving any logistic issues between DCs and customers.
• Accurately processing orders for customers through SAP.
• Leading the CS team to ensure they are accurately processing orders too.
• Conducting 1-2-1s and appraisals with team members and manage their development.

 
The Person

• Supply Chain experience within Customer Service, Customer Logistics and Inventory essential.
• FMCG experience highly desirable.
• ERP systems desired – SAP preferred.
• Experience of managing or supervising is a bonus.