Customer Service Specialist

An international FMCG business is looking for a Customer Service Specialist to join their driven and dynamic team. You’ll be tasked with looking after the African markets so there’s a range of big and small customers to process orders for. This will be a 6-month contract with a view of going permanent.

The Business

This business is an International FMCG business with recognisable brands in their portfolio. They supply into all channels from grocery to independents and offer a challenging and rewarding place to work.

The Role

You’ll be managing customers in a designated region of Africa. Processing orders manually and making sure they are delivered on time and in full, dealing with any issues that arise.

Responsibilities include:

• Manual processing of orders for Customers.
• Ensuring all orders are delivered on time and in full.
• Dealing with problems that arise to ensure customer orders are fulfilled.
• Working closely with a wider supply chain and logistics team.

The Person

• Experience of processing orders manually – ideally within the FMCG industry.
• Customer service experience within supply chain (business to business).
• Problem-solving skills are essential.
• Driven and ambitious individual with an entrepreneurial mindset.

About Vertical Advantage
Vertical Advantage began in 2012. We know and understand our markets. It’s what we do best. 

We are the only recruiter that works across Sales, Marketing, Digital, E-commerce, Supply Chain, Logistics and Procurement within FMCG. 

Due to the collaborative, cross-functional nature of our business we truly invest the time in really getting to know the growth ambitions of both our candidates and clients.

We offer insights on the market, consultancy on strategic hiring and years of experience on how to build high performance teams.

For more information on the role please call 0207 438 1565.