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Customer Service Representative

  • £30,000 - £36,000 + bonus and benefits
  • Permanent
  • London
  • Ref: BH-8902
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A great opportunity for a Customer Service Representative to join my client an established FMCG brand based in SW London. This is a fantastic opportunity for a Customer Service Representative who has some experience to leverage their career and get involved with process improvements and really make their mark on the Customer Service team!
 
Key Responsibilities:

  • Manage the distribution of product to a wide range of customers using order placement systems.
  • Accurately process customer orders within designated timeframes.
  • Provide outstanding customer service to ensure key clients have a positive experience with our company.
  • Handle customer inquiries related to deliveries, both over the phone and via email, in a professional manner.
  • Offer timely and thorough customer feedback on orders and delivery status.
  • Communicate any changes to delivery schedules, highlighting inefficiencies or foreseeable issues.
  • Build and maintain strong working relationships with suppliers, including logistics providers, hauliers, and warehouses.
  • Generate accurate reports from internal systems and ensure databases remain up to date.
  • Manage proof of delivery receipts and oversee deliveries.
  • Assist with ad-hoc queries and provide support to the Customer Service Manager as required.

Requirements:

  • Degree or equivalent work experience.
  • Proven experience in order processing/management, ideally within the FMCG industry
  • Experience managing relationships with logistics providers and coordinating supply chain operations.
  • Excellent communication and interpersonal skills.
  • Passion for providing exceptional customer service and developing client relationships.
  • Highly organized with strong attention to detail.
  • A proactive, team-oriented individual with problem-solving capabilities.
  • Proficiency in MS Office, particularly Word, Excel, and Outlook.

Salary & Benefits:

  • Salary: £30,000 – £36,000 per year.
  • Bonus: 10% annual bonus, subject to business hitting targets.
  • Benefits: Private healthcare, £200 staff allowance for our products.
  • Pension: 6% company pension contribution.
  • Hybrid: You will be expected to be in the office 2-3 times a week depending on business needs.

This is an exciting opportunity for a driven individual to join a dynamic team within the drinks industry! If you’re passionate about logistics, customer service, and growing within a fast-paced environment, we’d love to hear from you!

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