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Customer Service Manager

  • £30,000 - £40,000
  • Permanent
  • Surrey
  • Ref: BH-4968

What happens when you have some of the best brands in the FMCG space in your portfolio? Well you have a lot of customers worldwide.
A great opportunity has arisen for someone to lead the management of UK retailers in a high-growth FMCG business. If it’s an exciting challenge you want, then this will probably be the role for you.
 
The Business
They are a high-growth International FMCG business with a large portfolio of household brands. Growth has been 25% YOY for a number of years and are expected to grow by 50% this year. The team are highly driven and work well collaboratively.
 
Your New Role
You’ll be responsible for managing UK retailers and ensuring the team accurately process orders for key customers of the business On Time In Full. Supporting the shipments and dealing with 3PLs.
Customers will be across the globe and you’ll have to manage various stakeholders from different cultures, therefore a high-level of emotional intelligence is required.
There will also be processes to improve, which you will have autonomy to do so!
You won’t shy away from reporting on KPIs as that will be a key responsibility.
 
About You
Are you a happy person? Do you breathe positivity? Do you know all of the lyrics to that Pharrell song? A smile and being happy goes a long way in this role.
I’m looking for a Customer Service Team Leader who have a positive mindset to motivate the team when times are tough. But also need the personality and backbone to hold their own against some major customers whether that be in Asia or in Europe.

  • Customer facing experience within Supply Chain both domestically and Internationally.
  • Experience of supervising / leading a team is essential.
  • You know how to process orders with your eyes closed.
  • ERP knowledge essential (SAP, Navision, Oracle, JD Edwards).

 
Please always be happy, even if I don’t respond to your application – I’d love to respond to everyone but due to the large amount it’s very difficult.

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