An up and coming drinks business which has distributed the market with their premium brand and looking for a Customer Service Coordinator to join their fast-paced business and to become a part of their amazing success!
The Business
This Global drinks business in West London are one of the major players in the industry and have a number of highly-rated brands. They are a high-performing business and offer great training and support to their employees.
About You
As a Customer Service Coordinator, it is important that you have high attention to detail and meticulous when processing orders
You’ll be responsible for processing orders from UK customers and ensuring service levels are met.
About the Role
- Be the point of contact for customers across the UK and resolving order queries on a daily basis
- Liaising with the 3rd party couriers and warehouses
- Building strong relationships with internal and external stakeholders to ensure customer satisfaction
- Processing orders on the ERP system and sending them to relevant departments in a timely fashion
All you need
- Degree calibre or equivalent working experience
- High attention to detail
- Strong written and verbal communication skills
- Experience in the FMCG industry is desirable
- Knowledge on Supply Chain
- Strong customer service experience
About Vertical Advantage
Vertical Advantage began in 2012. We know and understand our markets. It’s what we do best.
We are the only recruiter that works across Sales, Marketing, Digital, E-commerce, Supply Chain, Logistics and Procurement within FMCG.
Due to the collaborative, cross-functional nature of our business we truly invest the time in really getting to know the growth ambitions of both our candidates and clients.
We offer insights on the market, consultancy on strategic hiring and years of experience on how to build high performance teams.
For more information on the role please call 0207 438 1565.
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