As the Customer Service and Logistics Lead, you will oversee the daily operations of customer service and logistics. You’ll play a critical role in ensuring seamless operations, resolving issues efficiently, and maintaining clear communication both internally and externally when challenges arise and will also lead a team of two Customer Service Specialists.

Responsibilities will include:

– Manage accurate inventory across three logistics service providers

– Address inbound distribution issues, such as manual Goods Issue errors.

– Manage inventory for distressed stock.

– Handle month-end and year-end inventory processes.

– Ensure timely and accurate invoicing to customers using SAP.

– Resolve outbound delivery issues, including late deliveries and refusals.

– Supervise two Customer Service Specialists including regular 1-2-1 and review

– Ensure the team provides efficient customer order processing and has clear communication with the customers

The ideal candidate will have:

– 3+ years of experience in a logistics/customer service lead environment from FMCG businesses

– Supervisory experience

– Familiarity with warehouse management systems and transport tools

– SAP experience advantageous

– Strong IT skills in Excel skill

– Excellent written and verbal communication skills

– Strong stakeholder management experience

This is a hybrid role where you will be expected to be in the office 3 days a week and work from home 2 days a week.

You’ll be joining a team that is collaborative and supportive.

The salary range is £32,000 – £37,500 + bonus and excellent benefits.

Sponsorship is not available in this position – apply now for more details!

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