My client is a leading name in the beauty and skin-care industry. Over the past year they have been going through a digital transformation – investing heavily into eCommerce, reinventing themselves as a socially-led, digitally-driven company.
My client is looking for an experienced CRM manager who has a passion for growth, to join them on this new journey.
The Role
Define and manage membership – build a global CRM strategy – leverage direct consumer relationships across the entire journey.
Understand and analyse customer data – relation and conversion
Optimise reporting and tracking – manage the global CRM budget and report on ROI
Execute the CRM activation plan
About You
- Previous experience working in FMCG CRM (Retail a plus, Beauty is plus). Experience on Emarsys/ Klaviyo
- A profound understanding of how to initiate and build long-term customer relationships based on the mutual exchange of value
- Proven success in driving customer acquisition and annual/lifetime value through a CRM strategy that you have implemented
*This role is remote*
Salary – up to £40k
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