Community Support Executive

Purpose:
To ensure Karshare offers the very best experience to its car sharing community.
Key responsibilities:

• Have a genuine enthusiasm for what we’re doing and a desire to grow the Karshare community in London.
• Ensure excellent relationships are maintained with the partners Karshare works with to deliver community car sharing in London.
• Be the face of Karshare Customer Operations in London.
• Through your actions create an environment whereby customers are proud to be part of the Karshare community.

Person Specification:

• A self-starter: resilient with a positive outlook. Comfortable setting a plan and executing, with the support of the wider Karshare operations team. 
• A people person: friendly and an excellent communicator, able to inspire others into action.
• Goal-driven: you have a desire to grow and excel in your role, and your career.
• Purpose-driven: you want Karshare to succeed because you understand how car sharing can help create a more sustainable future.
• Love to meet and engage new people building strong relationships.
• Have a pre-emptive mindset and capability to spot operational challenges and act before they become problems. 
• Based in London.

Bonus points:

• An understanding of vehicle roadworthiness, vehicle maintenance and upkeep.
• Comfortable working with technology / digital tools.
• A car owner or driver yourself, you get what car sharing is about and plan to car share yourself, either as an owner or renter.

Tasks:

• Support customers through the eligibility and onboarding process.
• Undertake system testing in support of the deployment of app features / benefits.   
• Inspire customers to be part of a community offering the very best sharing experience.
• Listen at all times to what customers are saying and feedback to the business so that the Karshare service can be continually improved.

Qualifications:

• Bachelors degree in Business or a related field would be advantageous but not essential.
• Full clean driving licence.