A great opportunity for a Client Manager to work at a business who generate the best of human and artificial intelligence to power possibilities for individuals, organisations and society. Their solutions make sense of what has happened and what will, could or should be done to re-shape industries and societies around the needs of the people they serve.
As one of the world’s fully diversified data science and AI leaders they operate across every sector of the economy and are growing fast – with growth comes opportunity! They’re passionate about building out their team of smart, fun, diverse and motivated people.
They combine a team of experts that spans data scientists, actuaries, statisticians, business analysts, strategy consultants, engineers, technologists, programmers, product developers, and futurists – all dedicated to harnessing the power of data to drive transformational outcomes for their clients.
Role summary
- Acting as a trusted advisor to Consumer clients, the Client Manager will be providing data driven solutions through consulting projects and products to solve their business problems and ultimately drive return on investment for the client.
- Their projects and solutions involve supporting clients with insights and recommendations on promotional activity, category review and planning, marketing, media and overall brand and category strategy.
Key External Stakeholders: Sales, category and marketing teams within Consumer companies.
Key Internal Stakeholders: Consultants, senior consultants and lead consultants within the Consumer team (where applicable, working collaboratively across projects and products to deliver insights to clients) and the product team (to provide feedback and inputs into roadmaps and product enhancement on analytical products).
Key responsibilities
- Client management: manage own portfolio of approximately 2-3 clients; build and maintain positive working relationships with key client stakeholders
- KPIs on client retention and satisfaction / NPS
- Deliver analytical solutions through bespoke analysis and projects
- KPIs on revenue and financial targets, client retention and satisfaction
- Using a trusted advisor approach, deliver ROI for clients, and upsell and cross sell projects and products to existing clients e.g. Projects, incremental FTE, product bundles
- KPIs on client revenue mix and client retention
- Contribute to high-performing, knowledge focused and positive and engaged culture for the CONSUMERR team
Key Activities
- Client management: manage own portfolio of approximately 2-3 clients; build and maintain positive working relationships with key client stakeholders
- Manage and deliver on day-to-day needs and queries from clients
- Build positive relationships with stakeholders across client businesses
- Working onsite at client offices to support usage and engagement with solutions
- Deliver analytical solutions through bespoke analysis and projects
- Relevant client interaction to understand current and future needs, translating complex requirements into a logical workflow and plan
- Project and task management of relevant stakeholders to deliver analytical projects
- Conduct analysis leveraging tools e.g. Checkout and Supplier
- Connect to provide actionable insights and recommendation to clients
- Working in collaboration with analysts to run bespoke analyses on key client questions
- Presenting solutions and recommendations back to client stakeholders
- Using a trusted advisor approach, deliver ROI for clients, and upsell and cross sell projects and products to existing clients e.g. Projects, incremental FTE, product bundles
- Be a super user of their products and build knowledge to educate client’s on best use of products
- Be able to identify solutions relevant to client needs and communicate this effectively
- Run ad hoc training sessions on products as needed
- Ongoing conversations with clients to build knowledge to provide Product teams with consistent and reliable source of feedback
- Identify and initiate commercial opportunities for growing client accounts
- Able to close straightforward renewal conversations and managing all contract renewal processes with some Senior Consultant support
- Contribute to high-performing, knowledge focused and positive and engaged culture for the CONSUMERR team
- Attending and participating in team meetings and knowledge sharing sessions
- Being a team player and providing support to juniors, peers and seniors within the team as needed
Experience and education required
- Tertiary qualifications in a related discipline
- Experience working within a Retail / FMCG /Consumer business in buying, category or sales or in an analytics consulting role in the Consumer industry
- Knowledge and experience analysing data (customer, transaction or sales data) in an Consumer / FMCG context
- An ability to work proactively and leverage available resources to problem solve, with support from consultants and senior consultants
- Experience working with stakeholders (both internal and ideally externally) up to a senior / director level
- Strong communication skills with the ability to explain and distil complex information and data into actionable strategies for clients
- Confident presentation skills
- Ability to thrive in a fast paced and regularly changing environment, juggling multiple stakeholders and projects
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