We are partnered with a unique FMCG tech business with a platform who help supply chain issues.
They have been growing as a business, and work with innovative brands and suppliers, enabling anyone to scale their own successful brand.
Their strength is the efficiency with which they deliver cutting-edge products and support to their customers. They’re proud to set the standard for success in our industry.
To help continue their growth, they’re seeking a growth-led Account Manager to lead activation of their product, and bright delight to their customers!
Your core responsibilities will include:
- Own customer account activation and management, establishing strong, lasting relationships
- Strategise for account growth and increased platform engagement, identifying and executing on upselling and cross-selling opportunities
- Ensure customer satisfaction by understanding their needs, providing regular updates, and addressing feedback
- Collaborate with technical and marketing teams to drive innovation and enhance client experience
- Proactively maintain account health, educate clients on platform features, and advocate for their needs internally
- Analyze and report on account performance, identifying areas for improvement
What Experience You Have
- Experience in an account management or sales growth role, working with consumer brands, scalable software or operationally complex products
- You have strong experience with building strong customer relationships that lead to account activation and customer retention
- You are highly curious and data-driven – you can manage many complex parts of the sales process, providing numerical updates to stakeholders
- You are highly resourceful and executional, happy to roll up your sleeves to get any job done
- Lead generation in a growing startup experience preferred
- B2B Marketplace experience preferred
- Experience in the food/consumer goods industry with brands and suppliers ideal
They want to work with an empathetic and inspirational team player who collaborates well with all teams, keen to work in a fast-paced business with high growth.
This role involves a high degree of ownership and problem solving; where you will be helping the customers grow from the platform.APPLY