Client Manager

A great opportunity for a Client Manager to join a fully integrated loyalty, insights and media services agency; helping some of the UKs biggest brands to build impactful relationships with their customers.

My client manages shopper marketing services, utilising their insights and media expertise to connect businesses, FMCG brands and their customers. To understand and influence 19 million customers, they use their rich transactional and lifestyle data.

Using their unmatched data-set and encompassing media portfolio they create impactful and relevant customer experiences – connecting our brand partners to their customers.

This business not only establishes top loyalty programs, they also develop channel campaigns that utilise new technologies to monetise digital platforms. They work with brands to create targeted and inspirational content for their customer’s objectives which generates interest, awareness and/or sales for their products and brand.

You won’t find the typical stuffy corporate culture, they pride themselves on encouraging innovation, autonomy and future thinking. All the things that ensure they continue to be ahead of the curve in a competitive environment.

We are looking for an excellent candidate to manage and develop key client relationships, to deliver revenue across all solutions in line with overall business targets.

Overview:

• Develop a deep knowledge of the business, including their insights and communications capabilities in order to confidently manage client relationships and deliver annual revenue targets
• Develop a deep knowledge of the Clients’ businesses in order to confidently share performance internally/externally to both leverage opportunities and mitigate risks
• Provide daily support to line manager and senior management

What you need to do

• Relationship building within clients to enable identification of revenue opportunities
• Understand client’s objectives (marketing and sales) to apply to potential solutions
• Support clients annual planning process and use this to share internally
• Manage all activity for your client base and deliver against agreed budget and timelines, working with (and managing where appropriate) key contacts
• Ensure timely delivery of results to clients, reporting against the individual requirements of the brief with a recommendation for future investment based on learnings from the campaign evaluation
• Develop relationships with key personnel
• Establish a regular communication platform across the internal “virtual team” to understand and leverage any communication or insights opportunities
• Manage revenue generation from pipeline through to conversion, looking at proposal conversion rate for key clients to track progress and identify potential issues
• Ensure finance systems are updated to enable accurate forecasting
• Manage financial aspects from forecasting through to invoicing to ensure maximum profitability against annual targets (pipeline management, invoicing and aged debt)
• Proactively provide line managers with regular updates client, project and revenue status
• Remain up to date on industry trends and competitive threats, leveraging opportunities where appropriate

What you need to know and show

• University degree or equivalent business experience
• Relevant previous client management or media sales experience, ideally in retail or FMCG
• Experience in marketing practices
• Strong project management, communication, and presentation skills
• Self-motivated with a clear view on how their contribution will deliver for the wider team
• Experience of working to revenue targets
• High energy, proactive and a team player with a ‘can do’ attitude

What They offer

• Colleague discount across the multi-brands
• Holiday allowance
• Bonus scheme
• Pension plan
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more