Service Delivery Manager

An opportunity has arisen for a Service Delivery Manager to join a boutique brand in the retail / fashion industry. A leadership role, you’ll be leading the operational team at the contact centre.
 
The Business
 
Well-known for their unique products and design, this business have grown massive during the past few years across multiple channels. As a brand, they ooze class and pride themselves on the values created in their history.
 
The Role
 
You’ll be responsible for managing an operational site at a contact centre. It’s a multi-contact centre and you’ll be leading a strategy to improve the digital channels.
 
Responsibilities include:

• Improving the digital centre channels to improve customer satisfaction levels.
• Leading the training to upskill the team from top down.
• Recruiting contact centre staff and maintaining high standards.
• Managing a number of direct reports and leading from the front, ensuring happy staff across the centre.

 
The Person
 

• Experience of working in multi-channel contact centres.
• Digital channels (webchat, emails etc) preferred.
• Positive people person is essential for this role – you will be the role model.
• Having experience of recruiting, training and upskilling is essential.