Customer Service Representative

A great opportunity for a Customer Service Representative to join my client an established FMCG brand based in SW London. This is a fantastic opportunity for a Customer Service Representative who has some experience to leverage their career and get involved with process improvements and really make their mark on the Customer Service team!
 
Key Responsibilities:

• Manage the distribution of product to a wide range of customers using order placement systems.
• Accurately process customer orders within designated timeframes.
• Provide outstanding customer service to ensure key clients have a positive experience with our company.
• Handle customer inquiries related to deliveries, both over the phone and via email, in a professional manner.
• Offer timely and thorough customer feedback on orders and delivery status.
• Communicate any changes to delivery schedules, highlighting inefficiencies or foreseeable issues.
• Build and maintain strong working relationships with suppliers, including logistics providers, hauliers, and warehouses.
• Generate accurate reports from internal systems and ensure databases remain up to date.
• Manage proof of delivery receipts and oversee deliveries.
• Assist with ad-hoc queries and provide support to the Customer Service Manager as required.

Requirements:

• Degree or equivalent work experience.
• Proven experience in order processing/management, ideally within the FMCG industry
• Experience managing relationships with logistics providers and coordinating supply chain operations.
• Excellent communication and interpersonal skills.
• Passion for providing exceptional customer service and developing client relationships.
• Highly organized with strong attention to detail.
• A proactive, team-oriented individual with problem-solving capabilities.
• Proficiency in MS Office, particularly Word, Excel, and Outlook.

Salary & Benefits:

• Salary: £30,000 – £36,000 per year.
• Bonus: 10% annual bonus, subject to business hitting targets.
• Benefits: Private healthcare, £200 staff allowance for our products.
• Pension: 6% company pension contribution.
• Hybrid: You will be expected to be in the office 2-3 times a week depending on business needs.

This is an exciting opportunity for a driven individual to join a dynamic team within the drinks industry! If you’re passionate about logistics, customer service, and growing within a fast-paced environment, we’d love to hear from you!